Member Portal
As an RTO Member, you have access to a private Member Portal for information about your annual assessment, non-public association documents, and a member directory.
Please keep your email address in the Directory up-to-date so you don’t miss out on important updates for RTO members. See below for instructions.
What is the Member Portal?
The Member Portal is a separate site hosted by HOA Accounting, a homeowners association management company used by RTO to keep track of memberships and administer annual assessments.
What’s the difference between the RTO Website and the Member Portal?
The RTO website is open to the public and explains amenities managed by RTO. It is open to the public so that Renters and potential buyers can access the content, in addition to RTO members. The Member Portal is for RTO members ONLY and is specifically for assessments, member directory, and non-public association documents.
When do RTO Members Access the Member Portal?
As an RTO Member, access the portal when you need to
Update your contact information to ensure you receive email updates and mailings for RTO members. (Go to My Contact Info)
Access your annual assessment balance (Go to Billing)
Access non-public member documents (Go to Documents)
Access the member Directory (Go to Directory)
Set-up Auto Pay or pay through e-check (Go to Billing)
How to Access Your Member Portal Account
For first-time users:
Click on Member Portal from this page.
Click “Sign Up”
Enter your Email, Name, Phone & Account number
Type in the Password you want to use and click Confirm
In the “Enter your registration key” field, type: : No Portal Key
Click on “Sign Up”
For subsequent logins:
Click on Member Portal from this page.
On the Member Portal page, enter your Username and Password
Note: There is one Member Portal Account per RTO property.
Trouble Accessing Member Portal?
HOA Accounting is there to assist. Please Call (925) 332-2200 Option 1
Keep Your Contact Information Current!
When logged into your account on the Portal, click on “My Contact Information” in the left navigation bar. Update your email address and mailing address to ensure you receive important RTO updates throughout the year. (You can choose to have all your correspondence sent via email only, if you prefer to go paperless.)
The RTO Board sends emails to members periodically with important RTO updates. All email addresses listed on your contact page will receive emails sent from the Board and HOA Accounting.
Member Directory
When you log into the Member Portal, look for the Directory button on the left navigation. The primary purpose of the Directory in the Portal is to distribute communications to RTO members and keep a record of members.
As an RTO member, you can use the directory feature in the Portal to find contact information for fellow RTO members that have made their information viewable to others.
Want RTO Members to See Your Contact Info?
For privacy reasons, the Portal defaults to keeping your information private until you choose to make it viewable to members.
If you want your contact info available to other RTO members, go to “My Contact Info” on the left navigation from your portal page and click the boxes about directory preferences to “unhide” your contact information.
When you choose to make your contact information viewable to members, the following is viewable:
Primary property owners name, phone #, email address, and Rubicon address.
Properties with Multiple Owners
On properties with multiple owners, only the “primary” owner on the account will show up in the directory. However, all email addresses on the Contact page will receive emails sent from HOA Accounting and the Board.